Privacy Policy

Last updated: March 2026

1. Who We Are

DUO Electrical Ltd ("we", "us", or "our") is a registered electrical contractor based in the West Midlands, UK. We operate the website duoelectrical.co.uk and a mobile application available on iOS and Android.

If you have any questions about this privacy policy or how we handle your data, please contact us at:

• Email: info@duoelectrical.co.uk
• Phone: 01922 412121

2. What Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, phone number, and property address when you submit an enquiry or booking request via our website or app.
• Job and property information — details about electrical work required at your property, including any faults or issues you report to us.
• Usage data — information about how you use our website and app, including pages visited and actions taken, collected via cookies and analytics tools.
• Device information — when using our app, we may collect your device type, operating system, and app version for diagnostic purposes.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and booking requests
• Schedule and manage electrical appointments
• Send confirmation and reminder communications related to your booking
• Improve the performance and usability of our website and app
• Comply with legal and regulatory obligations as an electrical contractor

We will never sell your personal data to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — to fulfil a booking or service request you have made with us.
• Legitimate interests — to operate and improve our services, respond to enquiries, and manage our business effectively.
• Legal obligation — where we are required to retain certain records under UK law.
• Consent — where you have given us specific permission to contact you for a particular purpose.

5. How We Share Your Information

We may share your information with the following parties where necessary:

• Orbit Housing / Fortem — where your appointment has been arranged through the Orbit/Fortem housing programme, we may share relevant job details with them as part of the service.
• Third-party service providers — including our app developer and form processing services, who process data on our behalf under strict data processing agreements.
• Regulatory bodies — where required by law, such as providing electrical certification records.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Electrical certification and compliance records may be retained for up to 6 years in line with industry regulations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where legally permitted)
• Object to or restrict how we process your data
• Request a portable copy of your data

To exercise any of these rights, please contact us at info@duoelectrical.co.uk. We will respond within 30 days.

8. Cookies

Our website uses essential cookies to ensure it functions correctly. We do not use advertising or tracking cookies. By continuing to use our website you agree to our use of essential cookies.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption and our app data is transmitted securely.

10. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your data, please get in touch:

• Email: info@duoelectrical.co.uk
• Phone: 01922 412121
• Website: duoelectrical.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.